Header retrieval disabled
I get the following message:
“Unable to connect. Check conn. settings of . Header retrieval disabled.”
This happens several times per day, and I have to go into the settings and reenable the feature. Can this be stopped?
I am currenly using POP through my e62.
i think the problem occurs when there’s an error connection trying to get the headers, i have same problem in my E61.
leowys | 6:19 am on the 2nd of November, 2006
Yep, I have that problem, too and it sucks ass. I don’t want my phone to whine about lost coverage and I sure as hell don’t want auto retrieval disabled just because I lose coverage for a second.
Get your act together and fix this Nokia. If I have zero bars on my signal strength, that’s the only indicator I need that my connection is lost. Don’t disable email retrieval permanently because of a momentary lapse in coverage!!!
Joe | 4:21 pm on the 2nd of November, 2006
I’ve also gotten that though with IMAP… Profimail is not perfect either in this regard - I wonder if it’s a symbian thing.
Jonathan Greene | 9:42 pm on the 2nd of November, 2006
I had this problem, it was really irratating. I ended up deleting everything on the memory card which didnt fix it so I preformed a hard reset of the phone which fixed the problem! (Bit drastic but after atemtping to fix it by setting up a new e-mail account which didnt work, deleteing all my e-mails which didnt work and then removing the memory card which didnt work I was at a loss)
I have no idea what the problem was but when I performed the hard reset it seemed to fix it. Since then Ive kept my bookmarks stored on line via del.icio.us, my web feeds stored on line via Newsgator and do not install anything on the memory card. The nokia software doesnt backup things properly so its safer not to store things on the device (sounds daft). Secondly programs stored on the card do not work once the device has been reset. Hoepfully if the problem re-occurs I can restore the device a bit more eaily as evertythings in memory.
I did also have problems with the Internet connection in the browser as it wouldnt stay connected. It sounds obvious but I suspect its knackered the Internet connection and somethings denying the mail application access.
If anyone can shed some light on the problem youve raised it would be good but to be honest neither Nokia or T-Mobile Uk were any use at all when I called there helplines/emailed them. A reset is the only solution I found.
Ben | 6:37 am on the 2nd of November, 2006
I think it also has something to do with only being able to connect one program the the net at a time over a single connection. Like running an IM Java program and checking email at the same time may be a problem.
Jeb | 10:19 pm on the 2nd of November, 2006
I’ve found an even more annoying version of this. When I’m on GPRS with 5 bars everything works fine. However, when a call comes in, GPRS is disabled until the call ends. My auto-retrieval is set to 5 minutes and, if it tries to connect while I’m on a call, the header retrieval is disabled. ARGH!
Is there any way I can contact nokia directly about this? It’s my most hated annoyance on the e61 and I’d love for them to address it in the next firmware.
?
Mike | 8:41 am on the 2nd of November, 2006
Try mail2web which is a free push email service, which solves the header being disabled during no coverage!
Vinit | 7:59 am on the 2nd of November, 2006
My e61 has been doing this since day one. If it loses GPRS coverage for a bit, the GPRS indicator flag drops which causes the header diabled issue as well as having to power cycle the phone to get GPRS services back. I can’t deal with this anymore. I’ve played with the GPRS/packet settings from “when needed” to “always available” but it still does not force the phone to lock the GPRS flag on. Once it goes down.. it’s down for the count. So is this phone….A JASAM/Tytn and Ipaq 6900 series work perfect with the same sim in the same spot on my window. It may very well be a OS issue as the latter two are WM5. Yet .. I really doubt it as NO ONE could be expected to deal with this all the time.
Guy
Guy | 6:49 pm on the 2nd of November, 2006
Has anyone found a solution to this? I have been dealing with it since I got the phone always wondering why auto retrieval becomes disabled. I only just now realized the problem when I caught the brief error message. Has there been a fix for this from nokia?
thanks
Andrew | 11:57 am on the 2nd of November, 2006
Like everyone else I have the ‘auto retrieval disable’ problem on dropped carrier. However, this time when I tried to re-enable it, the phone says ‘E-mail notifications’ must be disabled to enable header retrieval’ and won’t let me turn it back on. I’ve never seen that before, and after 1/2 hour of searching I can’t find where that setting is…
Anybody seen/fixed this one?
stevem110765 | 5:19 am on the 2nd of November, 2006
Nokia needs to fix this big time it is a great annoyance … When I am on call it Disables header retrieval and I get annoying beeps during my call ..with message header retrieval has been disables. ….
Sanjay | 7:00 pm on the 2nd of November, 2006
Nokia needs to fix this big time it is a great annoyance with my E61 … When I am on call it Disables header retrieval and I get annoying beeps during my call ..with message header retrieval has been disables. ….
Sanjay | 7:00 pm on the 2nd of November, 2006
Have Nokia fixed this in their latest firmware??? Any solution friends yet???
Prakash Motwani | 7:49 am on the 2nd of November, 2006
In my case, after the phone notifies that the connection couldn’t be established and header retrieval will be disabled, I can’t get any messages at all. Interestingly enough, looking at the IMAP log, I see that the phone establishes a connection, lists contents of the Inbox and then replies with a failure notice.
After trying a number of things like a soft reset and monkeying with settings, found that recreating my email account is the quickest way to resolve. Takes about a minute to create a new account, delete the old one, subscribe to folders, have the phone connect, get the messages (I have it retrieving the last 30) and then keeps working dutifully for a few weeks until I have to spend another minute to fix it.
Not that big a deal, but it’s an annoying bug nonetheless. Nokia needs to fix this if they want to compete with the BlackBerry (I used to use BlackBerrys, but switched because BlackBerry is a one trick pony and I want my phone to do turn-by-turn directions and run other apps).
Alain | 10:03 am on the 2nd of November, 2006