e61 continuously reboots in certain environments

I have an e61 with Smartroaming and Goodlink running on it.  Most of the time it works flawlessly.  However in certain environments (airports and airport lounges that offer public WiFi) the phone continuously reboots.  This has happened in many different airports in the US, Asia, and Europe.  The only thing I can think of is that it is related to the wireless environment.

Has anyone else seen this?  Any ideas how to correct it?

—Mark

16 Responses to e61 continuously reboots in certain environments

  1. I had the same problem when trying to connect to T-mobile hotspots at Starbucks.

    ovi | 11:43 am on the 27th of September, 2006

  2. I’m not sure what you mean by “continuously reboots”, but I have encountered airport hotspots that caused my E70 to reboot when I tried to connect to them. I usually get the message after a couple of tries and stop tyring to connect!

    jay_cee | 1:54 pm on the 27th of September, 2006

  3. What I mean by continuously reboots is that as soon as the phone (and applications) are up and Goodlink tries to connect to the network to sync, the phone goes into reboot (white screen of death!). This process repeats continuously until I leave the area.

    Also, I haven’t verified if all the locations with problems are T-mobile hotspots but certainly many of them are.

    –Mark

    Mark B | 3:42 pm on the 27th of September, 2006

  4. Unfortunately, the same thing happens when I try to connect to some free hotspots (WiFi)…the phone(E61) reboots. Funny enough this never used to happen when I just got the phone. I ‘ll do a complete reset of the phone and see if that helps. I’ll post back here.

    Kenobi | 8:25 pm on the 27th of September, 2006

  5. In SmartRoaming Control , have you tried turning Hot-Spot Login off? I don’t think you need it if you’ve already defined an access point you plan to connect to again. Not sure if that’s the issue, but it’s worth a shot.

    Jonathan Greene | 3:50 am on the 27th of September, 2006

  6. I’m having the same problem after the firmware upgrade. However, with my E61, it appears to happen at home, work, on the subway, walking down the street, you name it. I think there’s more than WiFi that’s causign reboots but I can’t be sure since there aren’t any logging tools available.

    Also, I’ve found it to no longer reliably connect to any WiFi Access Points, even my home and work ones secured by WEP.

    I’m really starting to hate the bugginess of this phone. It’s making me spend more time trying to fix the bugs than to just use it for email, browsing, and being more productive.

    Being in the US, I don’t even know who to go to in order to get my issues resolved.

    Pankaj | 6:48 am on the 27th of September, 2006

  7. I occasionally have had this problem at Starbuck’s HotSpots, and this is before a firmware update
    (because I don’t really need it, at least not yet. My E61 works really really well with original firmware)

    Jake | 9:29 am on the 27th of September, 2006

  8. I encountered the same problem at the Istanbul Airport when the phone was trying to connect to a hotspot. That was with the old firmware. But since then I had no problem at home, shopping malls etc.

    Melih CALIKOGLU | 11:59 pm on the 27th of September, 2006

  9. Mee too, especially when I have now tried to configure and register my intenert phone settings, I noticed that:
    -when the e61 treis to connect to the service it reboots almost every time
    -AND it there are more than one WLAN’s in the same are, the reboot happens always…

    Quite annoying…

    My own MAC filtered WLAn access works mostly OK.

    JoE | 6:46 am on the 27th of September, 2006

  10. Are all the folks who experience this problem using SmartRoaming? I’m not sure if it is related to that or intrinsic to how the e61 manages connections. I am having an online dialog with the Birdstep (SmartRoaming) support team and I’d like to provide more information to them.

    –Mark

    Mark B | 7:43 am on the 27th of September, 2006

  11. I don’t use SmartRoaming.

    Nor do I have my E70 constantly search for hotspots.

    But often at airports (when I’m waiting and bored) I will do a scan for open access points and sometimes find ones that will cause my phone to reboot.

    jay_cee | 10:45 am on the 27th of September, 2006

  12. Same problem with original nokia e61 in Amsterdam airport. Only happened in that environment and when manually accessing their wifi system (ie i didn’t have any smart roaming so i suspect its not a smart roaming feature but something in how that wifi configuration. works fine in other places for me…including after the firmware upgrade.

    Garritan | 1:02 am on the 27th of September, 2006

  13. Same thing happen to me in T mobile hot spots in the Chicago airport, it was very frustrating, otherwise no problem.

    MaD | 2:20 am on the 27th of September, 2006

  14. I have that problem trying to go into voip mode on wifi nets when using smart roaming. It is a great program, but I think it needs a bug fix release.

    Stuart Friedman | 9:32 pm on the 27th of September, 2006

  15. I have the same problem. Just bought an e61, upgraded the firmware, tried it on a T-Mobile Hotspot (I have a subscription and a hotspot near where I live). Phone will attempt to connect to this hotspot and then will “white screen”. Happens with any app on the phone when trying to access the internet using wifi and this T-mobile hot spot. Seems to work fine using non-T-Mobile access points.

    Bradley | 9:14 am on the 27th of September, 2006

  16. I have a similar problem with my E70, I don’t know whether it is WLAN related or not, but the phone reboots several times each day, at any times, day and night.

    I have installed a little application that leaves a log message at eash reboot, and yes it really does.

    This is really annoying me, since it means that I can’t use the phone for running applications like GPS navigation etc

    mr Mustard | 10:38 pm on the 27th of September, 2006

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